Description

Status: Full-time, exempt

Schedule: 37.5 hrs/week, M-F, 8.30a.m. to 4.30p.m (CST).This role may require occasional evening and weekend work and occasional travel based on seasonal business needs/position requirements.

Reports to: Program Advising Manager

Direct reports: None

Start date: ASAP

Location: Chicago, IL, USA (hybrid)

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believes in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400+ study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from underrepresented populations and provide millions in scholarships year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

When you join IES Abroad, you are a part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Our work to educate students to become global leaders is grounded in our commitment to diversity, equity, inclusion, and anti-racism. We are a global organization made up of colleagues with a variety of backgrounds, cultures, and perspectives, and we are committed to creating an inclusive, welcoming environment for all employees, surrounded by a mix of talented professionals. You'll want to come to work and, more importantly, want to stay and advance our mission together.

Summary of position:

The IES Abroad Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for all IES Abroad students, their families, and home school personnel. The Advisor serves as an expert on a set of IES Abroad programs for both external and internal audiences.

Responsibilities & Duties:

• Provide friendly, accurate, and prompt pre-departure support and information to IES Abroad students, parents, and education institution staff through written and verbal (telephone) communications
• Maintain excellent records of all communications, utilizing database and web technology in all daily functions
• Serve as College Relations & Advising department expert on specific IES Abroad programs
• Serve as a member of an advising team, providing call and email coverage for team members when needed
• Liaise with other departments to answer student questions and monitor any program changes/enhancements
• Participate in editing and updating student pre-departure materials for each enrollment cycle
• Serve as part of a rotating group of staff handling after-hours calls

Requirements

Experience & Qualifications/Skills:

• 1-2 years experience in higher education or administration
• Empathetic communicator with exceptional customer service skills
• Enthusiasm for education and development of college-aged students
• Ability to manage and maintain high call volume
• Ability to exercise sound judgment and problem solving skills when handling a variety of issues
• Maintain a positive attitude even during stressful situations
• Familiarity with principles of international education, study abroad, and intercultural competency is preferred
• Ability to work with minimal supervision, meet commitments on a consistent and timely basis, and take responsibility for actions and results
• Ability to be flexible and adaptable in a changing environment
• Strong attention to detail with the capacity to maintain accurate records
• Intermediate level Microsoft Office skills, and ability to learn database and content management system platforms

Education Licenses and/or Certifications etc.:

• Bachelor's degree or equivalent work experience
• Must be legally eligible to work in the United States

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the side of this page.

Please visit www.IESabroad.org/jobs for more information about working at IES Abroad. If you require an accommodation with the application process, please email IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.